FAQ

Frequently asked questions

How do I pay to start my employee background checks?


We have 2 options to pick from: Our first option and the simplest and quickest way to pay, is to use a credit card. You can purchase your credits from the Marketplace or by starting a New Check. Once the payment has been made you’ll be able to access your credits and send out invites right away. We accept Visa, Mastercard and American Express payments. Our second option is the ability to invoice you. Once the request for services has been made we will invoice you with 30 day payment terms, invoicing is subject to VetttingGateway approval T’s and C’s apply.




How much do the background checks cost?


Our Starter subscription is always free. The checks are individually priced and start from as little as £7 for a transactional check. Our Business subscription is £109 and our Enterprise subscription is £139 per seat licence, per month. More details can be found on our pricing page here.




What’s the difference between the subscription packages?


Our Starter subscription package is perfect for single users wishing to pay for checks as they go. Alternatively, our Business and Enterprise packages are perfect for larger businesses seeking enhanced functionality. Click here to compare our packages.




How many users can I have?


Under our free Starter subscription, you can have a maximum of 1 user, however under Business and Enterprise you can have as many as you wish.




How can I upgrade my subscription?


All you need to do is go to ‘Your Subscription’ to quickly update your plan and take full advantage of the extra features.




What if I need to cancel my subscription?


No problem, if you are on a monthly payment plan please email enquiries@idgateway.co.uk that you’d like to cancel your subscription and the available services will cease at the end of the billing month. If you are on an annual payment plan, please email enquiries@idgateway.co.uk and one of the team will be happy to help. If the subscription is cancelled mid-term the monies will not be refunded but the functionality is still available to use until the end of the year, please see T’s and C’s.




What are reference checks and why are they so important?


Whether you are an organisation reference checking an individual’s past, or an individual providing a reference for an organisation, reference checks are a vital tool in gaining trust and peace of mind for any sort of professional relationship, as well as ensuring standards set in law are upheld. You can read more here.